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Bibliography

Glossier Overview & Part I.

Primary Goals, Vision & Strategy

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Canal, E. 2017.  How This Former Assistant at ‘Vogue’ Is Building the ‘Nike of Beauty’. Inc. Available at:

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Chang, E & Bhasin, K. 2018. Glossier Hits $100 Million in Sales and Takes Aim at Big Beauty. Bloomberg.

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Danziger, P. 2018.  5 Reasons That Glossier Is So Successful. Forbes. Available at:

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Donnelly C. & Scaff R. 2013. Who are the Millennial shoppers? And what do they really want?

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Fernandez, C. 2018. Inside Glossier’s International Expansion Strategy. Business of Fashion. Available at:

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Glossier Inc. 2019. Visit Us. Available at: https://www.glossier.com/locations [Accessed 1 March 2019].

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Mandell, J. 2018. Has Millennial Cult - Favorite Beauty Brand Glossier Jumped The Shark? Forbes. Available at:

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Sonsev, V. 2018. Why Glossier Takes Marketing Risks To Delight Their Customer. Forbes. Available at:

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Part II.

Assessment of Organisation's Performance

NRF. 2018. SVP Ali Weiss on Glossier’s growth, culture and challenges. Available online:

https://nrf.com/blog/svp-ali-weiss-glossiers-growth-culture-and-challenges. [Accessed 2nd March].


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Radicle. 2017. U.S. / Europe D2C Makeup Brands: Sector Analysis. Available online:

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Segment. 2017. How Glossier Built a Personal Relationship with Their Customers Across Every Touchpoint.

Available online: http://grow.segment.com/Glossier_Segment_Case-Study.pdf. [Accessed on 5th March, 2019].

Part III.

Evaluation of Key Competitors

Modiface. 2019. Solutions. Available at:http://modiface.com [Accessed: 5 March 2019].

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ColourPop (2017), ColourPop Selects Quibit for Personalization Makeover [Press Release], 9 Jun. 

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LVMH Ltd. (2017) 2017 Full Year Results. Available at: https://r.lvmh-static.com/uploads/2017/11/2017-

financial-documents.pdf [Accessed 5 March 2019].

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Estée Lauder Companies Inc. (2017) Annual Report 2017. Available at: 

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L’Oréal Ltd. (2018) L’Oréal Half-year Report 2018, Available at: 

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Craft Company (2019), Craft for Business https://craft.co/ren-clean-skincare [Accessed 5 March 2019].

Part IV.

Key Challenges & Pain Points

Asch D. & Wolfe B. 2001. New Economy - New Competition: The Rise of the Consumer?

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Donnelly C. & Scaff R. 2013. Who are the Millennial shoppers? And what do they really want?

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Facebook IQ. 2016. US Beauty Path to Purchase. Facebook Business. Available at:

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Harris V. 2018. Customer Experiences Overtake Price and Product as Key Brand Differentiator.

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L’Oréal Group. 2017. Annual Report. Available at:

https://www.loreal-finance.com/en/annual-report-2017/cosmetics-market

[Accessed 2 March 2019].

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Mao S. 2017. Three reasons AR will help the retail beauty industry capture the next generation

of buyers. Forbes. Available at:

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Noel H. 2009. Basics Marketing 01: Consumer Behaviour. London: Bloomsbury Academic.

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Salomon M.R. 2009. Consumer Behavior: Buying, Having, and Being. Pearson/Prentice Hall.

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The Nielsen Company. 2018. The Future of Beauty.

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e-future-of-beauty-report.pdf [Accessed 2 March 2019].

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Wolf J. & Bhasin K. 2018. Inside Glossier’s Plans to Shake Up Your Makeup Routine. Bloomberg.

Available at:

https://www.bloomberg.com/news/features/2018-08-30/millennial-makeup-brand-glossie

r-shakeup-makeup-routine [Accessed 6 March 2019].

Part V.

Current Adoption & Usage of Technology

Chang, E & Bhasin, K. 2018. Glossier Hits $100 Million in Sales and Takes Aim at Big Beauty. Bloomberg.

Available at: https://www.bloomberg.com/news/articles/2018-12-10/glossier-hits-100-million-in-sales-and-takes-aim-at-big-beauty [Accessed 1 March 2019].

 

Milnes, H. 2017. How Glossier uses data to make content and commerce work. DigDay. Available at:

https://digiday.com/marketing/glossier-uses-data-make-content-commerce-work/

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Modiface. 2019. Solutions. Available at:http://modiface.com [Accessed 5 March 2019].

 

Pallud, A. 2018. What Makes Glossier’s Digital Marketing Strategy so Successful? Medium. Available at:

https://medium.com/@alizeepallud/what-makes-glossiers-digital-marketing-strategy-so-successful-39df9a4819ea [Accessed 3 March 2019].

 

Perfect Corp. 2019. YouCam MakeUp: Virtual Cosmetics. Perfect Corp. Available at:

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Sonsev, V. 2018. Why Glossier Takes Marketing Risks To Delight Their Customers. Forbes. Available at:

https://www.forbes.com/sites/veronikasonsev/2018/11/29/glossier-takes-marketing-risks-to-delight-customers/#3906cb09330e [Accessed 3 March 2019].

Part VI.

Consumer Trends & Behaviour

Faulds D. J., Raju P.S. (2018). The mobile shopping revolution: An interview with Chuck Martin. Kelley

School of Business. Available at: https://www.sciencedirect.com/science/article/pii/S0007681318300788?via%3Dihub. [Accessed 5th March, 2019]. 

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The Nielsen Company, (2018). The Future of Beauty. Available at:

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Millennial Marketing (2019), Who Are Millennials?. Available at:

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Glossier's Digital Initiative

Part I.

Presentation & Explanation of the Digital Initiative

Modiface (2019), Solutions. Available at:http://modiface.com (Accessed: 5 March 2019).

The Impact of Augmented Reality and Virtual Reality on Marketing (2018), Propeller. Available at: https://www.propeller.co.uk/news/impact-of-augmented-and-virtual-reality-on-marketing/ [Accessed 5 March 2019].

 

Svatek, Michael (2016), Millenials Want to Identify with Brands and their Content, Oracle. Available at:

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Who Are Millennials? (2019), Millennial Marketing. Available at:

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Polgar, David Ryan (2017), Is augmented reality the future of brand storytelling?, IBM. Available at:

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Donnelly, Christopher and Renato Scaff (2019), Who are the Millennial Shoppers? And What Do They

Really Want? Accenture. Available at:

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Chen, Brian X (2017). The Smartphone’s Future, It’s All About the Camera. The New York Times.

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Part II.

Benefits to the Organisation and Added Value

Bloom C. 2017. eCommerce Conversion Rate: The Stats That Matter. Yotpo Voice.

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Consumer Behavior and Information Provision on Commercial Landing Pages. Informing Science: The International Journal of an Emerging Transdiscipline, 21(), pp. 19-39. Available at: https://doi.org/10.28945/4015 [Accessed 6 March 2019].

 

Facebook Business. 2017. The Mobile Makeover: Beauty Advertising on Facebook.

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Gallup. 2018. How Millennials Want to Work and Live. Available at:  

https://bit.ly/2VF1v7X [Accessed 6 March 2019].  

 

Gilliland N. 2017. Three ways mobile is impacting the beauty industry. Econsultancy. Available at:

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Mainelli T. 2018. How Augmented Reality Drives Real-World Gains in Service, Training, Sales

& Marketing and Manufacturing. International Data Corporation. Available at:

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McAlexander J. H., Schouten J. W. & Koenig H.F. 2002. Building Brand Community. Journal of

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Pachoulakis, I. & Kapetanakis, K. 2012. Augmented reality platforms for virtual fitting rooms. The

International Journal of Multimedia & Its Applications, 4(35).

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Pai D. 2017. What Can Augmented Reality Tell You About Your Skin? Racked.

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Poncin, I. & Mimoun, M.S.B. 2014. The impact of “e-atmospherics” on physical stores.

Journal of Retailing and Consumer Services, 21(5), pp. 851-859. Available at:

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Poushneh A. & Vasquez-Parraga A. Z.2017. Discernible impact of augmented reality on

retail customer's experience, satisfaction and willingness to buy. Journal of

Retailing and Consumer Services, 34(C), pp. 229-234. Available at:

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Vermes K. 2018. Survey: 73% Say Customer Experience Is an Important Factor in

Purchasing Decisions. Komarketing. Available at:

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Weiss, E. 2018. Glossier Inc. Raises $52 Million to Invest in Customer Experience.

CISION PR Newswire. Available at:

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Part III.

Action Plan for Implementation

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Catapult Digital. 2017. Growing VR/AR Companies in the UK. PWC. Available at:

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Clichy. 2018. L'Oréal acquires ModiFace further expanding its worldwide expertise in beauty tech. L’Oreal

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Financial Times. 2019. Equities: Meitu Inc. Financial Times. Available at:

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Kyselova, V. 2019. How Much Does an Augmented Reality App Cost in 2019?. Jasoren. Available at:

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Ulta Beauty. 2018. Ulta Beauty Hosts Analyst and Investor Conference, Updates Third Quarter and Fiscal

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Appendix

Clutch. 2019. Top VR Companies & AR Companies. Clutch. Available at: https://clutch.co/developers/virtual-

reality [Accessed 4 March 2019].

 

Kyselova, V. 2019. How Much Does an Augmented Reality App Cost in 2019?. Jasoren. Available at:

https://jasoren.com/how-much-does-an-augmented-reality-app-cost-in-2018/ [Accessed 4 March 2019].

 

Milnes, H. 2017. Modiface is becoming the go-to provider of augmented reality to beauty brands. DigDay UK.

Available at: https://digiday.com/marketing/modiface-becoming-go-provider-augmented-reality-beauty-brands/ [Accessed 4 March 2019].


Catapult Digital. 2017. Growing VR/AR Companies in the UK. PWC. Available at:

https://www.pwc.co.uk/intelligent-digital/vr/growing-vr-ar-companies-in-the-uk.pdf

[Accessed 4 March 2019].

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